Privacy Policy

Updated: 2025

Who We Are

Gotta Guy Plumbing & Home Services (“Gotta Guy,” “we,” “us,” “our”) provides licensed plumbing and home services in Wichita, KS and surrounding areas. This Privacy Policy explains how we collect, use, and protect information in connection with our website, phone/text communications, and in-person service visits.

Information We Collect

• Contact info: name, address, phone, email.
• Service details: appointment times, job site notes, photos you share or we take to document work.
• Payment info: we process payments through trusted providers; we do not store full card numbers on our servers.
• Website data: basic analytics (pages viewed, device/browser, approximate location) and cookies for site functionality.
• Communications: calls, texts, emails, and form submissions.

How We Use Information

• Schedule and deliver services, provide estimates, and manage your account.
• Send appointment updates, service reminders, invoices, and receipts.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect against fraud or misuse.

Text Messaging & Calls

By providing your phone number, you consent to receiving calls or texts related to scheduling, reminders, and service updates. Standard carrier rates may apply. You can opt out of non-essential texts by replying STOP.

Sharing of Information

• Service providers: payment processors, scheduling/CRM tools, and hosting/IT vendors that help us run our business.
• Legal & safety: if required by law or to protect rights, property, and safety.
• No selling of personal data: we do not sell your personal information.

Photos & Job Documentation

We may take photos of equipment, installations, and work areas to document conditions, warranties, or code compliance. These photos exclude personally sensitive content and are used internally unless we receive permission to share for marketing (e.g., before/after).

Cookies & Analytics

We use necessary cookies for site features and basic analytics to understand site performance. You can control cookies through your browser settings.

Data Security & Retention

We use reasonable safeguards to protect information. We retain records only as long as needed for service history, warranties, accounting, or legal requirements.

Your Choices & Rights

• Update or correct your info by contacting us.
• Request that we limit non-essential communications.
• Request deletion of non-required records where legally permitted.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Policy from time to time. Changes take effect when posted on this page.

Contact Us

Gotta Guy Plumbing & Home Services
621 N Kessler St, Suite A, Wichita, KS 67203
(316) 768-0511 • GottaGuy316@gmail.com